Refund Policy

At NURTH, we want you to feel confident when shopping with us. If you have any questions about your order, our team is here to help.

Returns

We accept returns of eligible items within 30 days of delivery.

To be eligible for a return, products must:

• Be unused and unopened.

• Be in their original packaging.

• Include all original accessories, if applicable.

• Be accompanied by proof of purchase.

For safety and quality reasons, we cannot accept returns of products that have been opened, used, or altered.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

• Opened dietary supplements

• Used products

• Gift cards

• Clearance or final sale items (where applicable)

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review the issue and work toward a resolution.

Return Authorization

Please contact our customer support team before sending any item back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions for completing the return.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refunded amount to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return your eligible item (if applicable) and place a new order.

Order Cancellations

Orders are processed quickly to ensure prompt shipping.

If you need to cancel or modify an order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has been shipped.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact our customer support team.

Email: support@nurth.com

We aim to respond to all inquiries as quickly as possible during normal business hours.