Shipping policy
Shipping Policy
Thank you for shopping with NURTH. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are typically processed and prepared for shipment within 1–5 business days after they are accepted for fulfillment.
Business days do not include weekends or recognized holidays. Processing may take longer during product launches, promotional periods, holidays, periods of high order volume, or circumstances outside our reasonable control.
Processing time is separate from shipping transit time.
Fulfillment Locations
NURTH orders are fulfilled through our trusted fulfillment network in the United States.
The fulfillment location used for your order may depend on product availability, inventory levels, and the delivery destination. Because products may be shipped from different facilities, items within the same order may occasionally arrive in separate packages.
United States Shipping
Standard shipping within the contiguous United States typically takes approximately 2–4 business days after fulfillment.
Express shipping may be available for qualifying orders at checkout and typically takes approximately 1–3 business days after fulfillment.
Shipping options, rates, and estimated delivery times will be displayed during checkout when available.
We currently do not ship to Alaska or Hawaii.
Canada and International Shipping
NURTH may ship to Canada and selected international destinations.
International delivery generally takes approximately 3–5 business days after fulfillment, depending on the destination, carrier operations, customs processing, and local delivery conditions.
International shipping is not available for every product or destination. Available shipping options will be shown at checkout based on the products in your cart and your delivery address.
Shipping Rates
Shipping charges are calculated based on factors such as:
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The delivery destination
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Package weight
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Products ordered
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Selected shipping method
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Applicable carrier rates
The final shipping cost will be displayed at checkout before payment is completed.
Any free-shipping offer will be subject to the terms shown with that promotion and may only apply to qualifying orders or destinations.
Estimated Delivery Times
Estimated total delivery time consists of:
Processing time + shipping transit time
Delivery dates provided at checkout or through tracking information are estimates and are not guaranteed.
Carrier delays, severe weather, customs reviews, incorrect address information, service interruptions, peak-season volume, and other circumstances outside our control may affect delivery.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Please review your email address carefully when placing your order to ensure that shipping notifications can be delivered successfully.
Address Changes and Order Cancellations
Please review your shipping address before submitting your order.
Contact us as soon as possible if you need to change or cancel an order. Orders are submitted for fulfillment quickly, and we cannot guarantee that an order can be changed or cancelled after it has been accepted or entered processing.
Once an order has been processed or shipped, the delivery address generally cannot be changed by NURTH.
NURTH is not responsible for delivery issues caused by an incomplete, outdated, or incorrectly entered address.
Incorrect or Undeliverable Addresses
Orders returned because of an incorrect, incomplete, refused, or undeliverable address may be subject to additional shipping charges.
Original shipping charges are non-refundable. Where a reshipment is available, the customer may be responsible for the cost of shipping the order again.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
NURTH does not control customs charges or customs-processing times. Contact your local customs authority for more information before ordering.
Refusing an international shipment does not automatically qualify the order for a full refund. Any refund approved for a returned shipment may be reduced by shipping, customs, return, or handling costs incurred.
Delayed Shipments
Carrier delays can occasionally occur after an order has shipped.
If your tracking information has not updated for several business days or your package has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number.
We will review the available tracking information and assist with the next appropriate steps. Carrier investigations may be required before a replacement or refund can be considered.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery area, mailbox, front desk, concierge, or parcel locker.
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Ask other members of your household or nearby neighbours whether they accepted the package.
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Contact the carrier for additional delivery details.
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Contact NURTH if the package still cannot be found.
A package marked as delivered by the carrier is not automatically eligible for a refund or replacement. Each case will be reviewed based on the available delivery information.
Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If your package arrives damaged or you receive an incorrect item, contact us within 7 days of delivery. Include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Clear photographs of the shipping package and label
Keep the product and its original packaging until our support team has completed its review.
Separate Shipments
Some orders may be delivered in more than one package. You may receive separate tracking numbers when products are fulfilled separately.
You will not be charged additional shipping fees solely because we divide an eligible order into multiple shipments.
Contact Us
For questions about an order or this Shipping Policy, contact:
NURTH Customer Support
Email: shopnurth@gmail.com
Please include your full name and order number so we can assist you efficiently.
Policy Updates
NURTH may update this Shipping Policy periodically to reflect changes in our fulfillment services, delivery options, carrier requirements, or business practices.
Last updated: August 1, 2026